If you notice incorrect shipment information:
Double-check your input data: Verify container numbers, BOL/MAWB numbers, and carrier information are accurate
Allow time for updates: Tracking data refreshes hourly, but some carriers can take longer to post updates. If it has been more that 4 hours and the data still looks incorrect, please reach out using the details below.
Check carrier compatibility: Ensure your carrier is among Beacon's 160+ supported ocean carriers and 150+ airlines.
For persistent issues:
Use the chat box in the bottom right corner for immediate help
Email support@beacon.co.uk with specific shipment details
Include container/AWB numbers and expected vs. actual information